When a pet food consumer asked Wysong Pet Food to provide their Pledge to Quality and Origin, Wysong said NO in a big way. Insulting the pet food consumer, this website, and all of us in the process.
A concerned pet food consumer – who was wanting to feed her pets Wysong – sent an email asking them to provide their Pledge to Quality and Origin. Wysong’s response wasn’t too pleasant. They told this pet owner they were aware of TruthaboutPetFood.com but suggested to her to “consider the qualifications (if any) that this person has.” Further, they explained to the pet owner that pet food nutrition is serious business – and that “a mere opinion does not qualify as a serious assessment that people concerned about health should heed.” Wysong told their potential customer they do not subscribe to “seals of approval from self-proclaimed experts.”
This pet owner didn’t take the Wysong response lightly – she replied back…
“Not the right answer. Yes, nutrition is very important to me too, and you can cite all your sites, but why am I to believe a word Wysong says if you will not back it up by doing a simple little thing?! The safety and health of my pets is also very important to me. As I said, I have 2 sick pets now that I’m finding out most likely was caused by all the crap put into their “good” pet food by reputable pet food companies. If not for “this person” I would still be one of those other uneducated people who continue to feed their pets food that companies herald as ‘the best’, which continue to make beloved pets very sick, a lot which have died. If Wysong can’t do a simple thing to assure me that you do indeed care and do use the quality ingredients that you proclaim to use, then I would not be able to feed my pets your food because I could not believe that I am doing the right thing for them. My last baby and I suffered 12 years from him having grand mal seizures, before passing away from kidney failure. My now babies were all coming down with bladder and kidney problems before I started looking into other foods after reading research done by “this person”. Her following is growing larger every day because pet parents like me are finding out, and are greatly appalled, by what we are learning about pet food. We greatly appreciate all the hard work and time it took “this person” in dealing with stubborn pet food companies like you in trying to find out some truth. If your food is as good as you say, why is it a problem to sign the pledge. When pet food companies balk at this, we the knowing consumers, are backing away. Please reconsider. Because of my babies, I am very vocal in this matter, and am trying to educate anyone I can so that they will not have to suffer like me later. I am really serious about finding a good, healthy, safe pet food for my babies, and when I do find it, it will be my mission to get others off their deadly pet food, and onto mine.”
And I called Wysong too. Their response to this pet food consumer seemed so harsh, I felt it must be that they just didn’t understand what the Pledge is. I explained that the Pledge is no judgment – it is merely transparency. The Pledge is a formal disclosure to quality and country of origin of ingredients – signed as true and accurate by a CEO or President of the pet food company. No judgment – simply full disclosure. After this explanation, I was told by the Customer Service Representative at Wysong that the appropriate individual would be returning my call for further discussion. That was last week…I’ve received no return call from Wysong.
But this concerned pet food consumer did get another response from Wysong. They directed her to this link on their website: “The Nonsense of Pledges”. Which says (bold added) “Wysong does not sign “pledges” prepared by people who, by the nature of the criteria usually chosen in such pledges, do not understand the important issues of nutrition and health. Signing would lend credence to erroneous and health-dangerous suppositions built into such pledges. It’s kind of like being asked if you have stopped beating up on your grandmother yet. A yes or a no creates the impression of guilt whether or not there is any. Similarly, “pledging” about this or that current urban legend about ingredients, sources, and the like, is misleading for the consumer and is also misleading as a promotional tactic for manufacturers.”
Many pet food manufacturers have forgotten what it is like to walk in the shoes of a consumer. They only know their side of the pet food – they have long forgotten our side. Our side has been lied to for decades, our side deals with misleading ingredient definitions and flat out violations of federal food safety laws. Our side watches pets die when press releases announce no pets have been reported as ill. Our side has asked for a simple promise – and their side ignores or mocks us.
Pet Food Consumers deserve better. Our thanks go out to the companies that understand this and have signed their Pledge to us. Those companies are…
By the way – the effort for the Pledge to Quality and Origin will continue regardless to what some pet food manufacturers think of it. The Pledge is being moved to our consumer advocacy website – thus it will NOT be an effort of ‘that crazy pet food blogger Susan Thixton’ – it will be an effort from our international pet food consumer group. From now on, if they say No to Pledge – they are saying No to all of us, not just my website.
Wishing you and your pet(s) the best,
What’s in Your Pet’s Food?
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Susan’s List of trusted pet foods. Click Here
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