The following information was provided by Wellness Pet Food…
“We have discovered that a small amount of our 12lb Small Breed Adult Health Dry Dog Food only with the “Best By” date of August 18, 2013 did not meet our high standards. A small batch of the product with this specific date code was found to be higher in moisture than our recipe calls for. High moisture may cause food to mold before its expiration date, but poses no health risk.
If you have your receipt and original packaging please return the food to your local retailer for a full refund or exchange. If not, and you are able, we would like you to email us some form of proof of purchase (photo of product, sales receipt or photo of sku from the bag). Please email all pictures and additional details to email@example.com. We ask that you please to include your reference number located very bottom of this email in the subject heading of the email. Once we receive this information, we will be more than happy to send you a coupon for a new 12lb bag. We look forward to hearing from you soon.
If you have any additional questions or concerns we ask that you please call our Consumer Affairs Department at (800) 225-0904. Our representatives are available to assist you Monday through Friday from 8:00 am to 5:00 pm Eastern Time.
On behalf of our company, we value your patronage and thank you for your continued support of our Wellness products. We look forward to continuing to provide you and your pet with only the best in animal nutrition.
Thanks again for contacting us.
Reports shared with TruthaboutPetFood.com…
This picture – provided by The Holistic Pet Center – is a returned bag of Wellness Small Breed Adult Dog Food. You can clearly see clumps of moldy food inside the bag and what appears to be mold on the inside of the bag. The pet store owner stated it was “worst bag of moldy dog food EVER!”
A pet owner shared concern that her bag of “Wellness Simple Solutions Lamb and Oatmeal had a decidedly musty, stale odor.”
If you feed your dog or cat Wellness Pet Food, please pay close attention to the odor of the food. If you have any questions if the food contains mold, please report this to Wellness.
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