I don’t believe the company is considering this a recall, instead they have notified retailers that carry the product “there is a quality issue with Breath-Less Brushless Toothpaste sm/med item #40000 and med/lg item #40001. Specifically limited to: Lot Numbers RB 1 and Rb2 Dated 5/25 and 5/26. This affects these specific lots only.”
Below quotes a letter sent to some retailers.
“By this time you are aware there is a quality issue with Breath-Less Brushless Toothpaste sm/med item
#40000 and med/lg item # 40001. Specifically limited to: Lot Numbers RB 1 & RB2 Dated 5/25 & 5/26. This
affects these specific lots only.
“As part of our quality control standards – we can identify which companies have received bad product.
Your company is one of those companies. Our records indicate you purchased: sm toothpaste – 7/26 (24), Ig toothpaste 7/26 – (12), 8/13 – (12).
Please check any remaining stock in your warehouse. Inventory, Remove and Trash product with only those specific lot numbers. Simply emaif/telephone – we will replace the product immediately.
Secondly, you need to identify your customers that received product with those lot specific lot numbers.
They too need to: Inventory, Remove and Trash product with only those specific lots numbers. We will
replace their inventory immediately – either directly to their address or thru you –
As for the specific issue – crystallization formed on the chews which then caused mold to form. Products
from those specific lots have been sent to 2 different independent labs for analysis. The results have alerted us that the mold count is outside acceptable limits. However, there is nothing dangerous/harmful to any animals that have all ready ingested products from either of those specific lot numbers.
Jay and I want to personally apologize for shipping any Ark product that is less than perfect. Our concern for
our family of pets, your loyalty to our company and our integrity as a manufacturer of top shelf all natural pet
health products is of paramount importance to us.
In the 15 years of our existence we have never had to stop sale on any Ark Product. Our goal is ensure this a first and last time experience.
If you have any questions, concerns – even the smallest question – please don’t hesitate to contact either Jay or myself. Jay’s email: email@example.com; Susan’s email: firstname.lastname@example.org or via our 800-926-5100 8:30am-5:30PM EST.
Thank you again for working with us to correct a bad situation.
Susan D. Weiss
The Ark Naturals does not appear to have a public notice regarding this pet product pull; no information as to why the product is being pulled from store shelves or if this is considered an official recall. The offices at Ark Naturals were closed when I received this notice. If I learn more, I will let everyone know. www.arknaturals.com
Thanks to all that shared this information with me; couldn’t do this without everyone’s help!