Here’s the difference between pet food companies…customer service. True story from one of my best friends. This ‘difference’ is with Mulligan Stew pet food.
Susan M. and I have been friends since our kids were little (I’m not saying how many years that might be). Her little 12 year old poodle Ruby has for the past month been having some tummy troubles. Susan took Ruby off her regular diet (Mulligan Stew) and fed her just chicken and rice, but recently tried to introduce Ruby back to her Mulligan Stew again – a few kibbles at a time.
Ruby’s tummy didn’t agree. Within one meal of adding Mulligan Stew back into Ruby’s diet (and only a partial serving), Ruby was sick again.
Susan called Mulligan Stew – spoke to Diane Peterson. Susan asked if anything had changed with the food, shared with the pet food company what has been going on with Ruby. And here’s what the did…
Diane Peterson asked for Susan to scan and email Ruby’s urinalysis and bloodwork. She also shared that a member of the Mulligan Stew team is a natuapath and he would look at the test results for any subtleties. Maybe they could help determine what is causing Ruby tummy problems.
That’s the difference! The difference between a pet food company that cares and one that doesn’t. When there is a problem, they are willing to do whatever it takes to help the customer (and the customer’s pet). Susan (or I) don’t believe the problems Ruby is having is in any way related to Mulligan Stew, she called them just to see if perhaps an ingredient change was disagreeing with Ruby. But look at how they responded! There was none of the typical defense mode, there was a genuine interest and offer of assistance; very rare in the pet food industry. And by the way, Mulligan Stew didn’t know Susan M. was a close friend of mine (of course they do now) – so they did not respond this way knowing Susan M would tell me. They acted this way because that’s how some (few) pet food companies do things – they care.
Wishing you and your pet(s) the best,
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