Connect with us

Hi, what are you looking for?

Pet Food News

Here’s the Difference

Here’s the difference between pet food companies…customer service. True story from one of my best friends. This ‘difference’ is with Mulligan Stew pet food.

Here’s the difference between pet food companies…customer service.  True story from one of my best friends.  This ‘difference’ is with Mulligan Stew pet food.

Susan M. and I have been friends since our kids were little (I’m not saying how many years that might be).  Her little 12 year old poodle Ruby has for the past month been having some tummy troubles.  Susan took Ruby off her regular diet (Mulligan Stew) and fed her just chicken and rice, but recently tried to introduce Ruby back to her Mulligan Stew again – a few kibbles at a time.

Ruby’s tummy didn’t agree.  Within one meal of adding Mulligan Stew back into Ruby’s diet (and only a partial serving), Ruby was sick again.

Susan called Mulligan Stew – spoke to Diane Peterson.  Susan asked if anything had changed with the food, shared with the pet food company what has been going on with Ruby.  And here’s what the did…

Diane Peterson asked for Susan to scan and email Ruby’s urinalysis and bloodwork.  She also shared that a member of the Mulligan Stew team is a natuapath and he would look at the test results for any subtleties.  Maybe they could help determine what is causing Ruby tummy problems.

That’s the difference!  The difference between a pet food company that cares and one that doesn’t.  When there is a problem, they are willing to do whatever it takes to help the customer (and the customer’s pet).  Susan (or I) don’t believe the problems Ruby is having is in any way related to Mulligan Stew, she called them just to see if perhaps an ingredient change was disagreeing with Ruby. But look at how they responded!  There was none of the typical defense mode, there was a genuine interest and offer of assistance; very rare in the pet food industry.  And by the way, Mulligan Stew didn’t know Susan M. was a close friend of mine (of course they do now) – so they did not respond this way knowing Susan M would tell me.  They acted this way because that’s how some (few) pet food companies do things – they care.

Hat’s Off to Mulligan Stew!  Thank you for caring about each and every customer.

 

 

 

 

Wishing you and your pet(s) the best,

Susan Thixton
Pet Food Safety Advocate
Author, Buyer Beware
Co-Author Dinner PAWsible
TruthaboutPetFood.com
PetsumerReport.com

petsumerlogo1.pngWhat’s in Your Pet’s Food?
Is your dog or cat eating risk ingredients?  Chinese imports?  Petsumer Report tells the ‘rest of the story’ on over 2500 cat foods, dog foods,  and pet treats.  30 Day Satisfaction Guarantee. www.PetsumerReport.com

BookCoverImage.jpg

 

 

Have you read Buyer Beware?  Click Here

 

DinnerPawsiblecoverimage.png

 

 

Cooking for pets made easy, Dinner PAWsible

 

 

Are you subscribed to Truth About Pet Food Newsletter?  Click Here to subscribe

Follow Truth about Pet Food on Twitter

Become a Fan of Truth about Pet Food, Dinner PAWsible, Buyer Beware on Facebook

Find Healthy Pet Foods in Your Area Click Here

16 Comments

16 Comments

  1. Sandy

    November 14, 2012 at 3:41 pm

    I love this story! I hope Ruby feels better soon.

  2. Molly

    November 14, 2012 at 3:48 pm

    Did they figure out what was causing Ruby’s tummy troubles?

  3. Susan Thixton

    November 14, 2012 at 3:51 pm

    No – they haven’t determined what is causing Ruby’s troubles – I’m confident it is not the pet food. Bloodwork is not back yet. I just wanted everyone to know not every pet food company treats you poorly when you call about a sick pet. Some really care.

  4. Susan

    November 14, 2012 at 4:15 pm

    I hope Ruby is well by now! Let us know what Mulligan Stew tells you. Anyone can appear to be concerned. Let’s hope they really are!

    Have you heard of Dr. Andrew Jones, DVM? He’s found at http://www.theonlinevet.com. He offers a nutrional supplement for dogs and another for cats. The Canine Formula works wonderfully and has taken care of at least 90% of my dog’s allergy problems (after 2.5 years of antigen shots). You will want to add him to your list of “good guys”.

    Thanks for all you do to help all the pets/animals!

    • ira

      November 15, 2012 at 1:51 pm

      I’m glad the supplements helped your dog, but there is a lot of controversey regarding this dr. Not sure what is correct just advise anyone to do a google search and come up with their own conclusion

  5. joan

    November 14, 2012 at 9:28 pm

    I like a company who cares! Do they have cat food? I went to their site and couldn’t find any.

  6. Susan McFadden

    November 14, 2012 at 11:31 pm

    Just wanted to let you all know that Ruby seems to be doing better. She has had 2 doses of metronidazole for possible bacteria which could cause an ulcer and explain why she’d be sick right after eating. The bloodwork will be back tomorrow and that may help us confirm the issue. Mulligan’s Stew has gotten back to me already to confirm that they are waiting on the bloodwork. I can’t tell you how wonderful it felt when I called them from my vets office today and they wanted to help! Makes all the difference in the world to know your not alone. I just hope that Ruby doesn’t end up with a sensitivity to an ingredient, because I’ll use their food forever if I can.

  7. Shirley Keaough Peterson

    November 15, 2012 at 1:02 pm

    Diane Peterson has always bent over more than backwards to provide world class customer service and to demonstrate a genuine interest in the health and welfare of our pets.

    We have an aging dog with arthritis, and Diane is working closely with us to see to it that we do whatever we can dietarily to help this dog maintain maximum comfort and function as far into her “golden years” as is possible.

    (It’s a mystery to me why more people are not feeding this really wonderful food. People comment on our dogs’ coats, in a breed where shiny is not uncommon.)

    Yes, Joan, Mulligan Stew has cat food!

  8. Morgana

    November 15, 2012 at 1:33 pm

    It sounds like little Ruby may have pancreatitis. It will be intereasting to see what her BW tells us. Metronidazole is a great all-round antibiotic when you are shooting in the dark.

    Mulligan’s Stew: I wish EVERY dog food co. cared half as much as you do. Alas, many of the companies that WERE relatively small and reputable have sold out to the bigbadwolf such as Taste of the Wild, Solid GOld, etc.

  9. Susan McFadden

    November 16, 2012 at 12:19 pm

    Ruby is doing great! We are going to feed her a limited ingredient recipe that I a going to make myself for a few months and then go from there. The bloodwork was fine from the vets point of view. The naturopath at Mulligan’s Stew thought the lipase was a little on the high side and may indicate pancreatitis issues. They also suggest a limited ingredient diet. They also though are sending me a bottle of their Cell Reserve to help with detoxification!! All gratis, they just want Ruby to feel better. They emailed me 3 times yesterday and called once, just to check on her and the bloodwork.
    Amazing!

    • Lonnie

      November 16, 2012 at 6:04 pm

      This is an example of outstanding customer service. Its always nice to hear a “good guy” story, especially in pet food. Most of all Im glad to hear Ruby is doing better.
      This was far and above what most would expect from any company. They have raised the bar on customer expectations..(maybe too high?) Anything less will now be seen as a fault.
      Although, many kudos to Mulligans.
      (this is just my opinion) We could not exist by eating a single food for 10 years, we might survive..but there would be potential consequences to our health. Why would anybody think its ok to feed ONE food to any animal for its entire life?…and then wonder why they suffer health problems. Dogs & cats were NEVER meant to eat ONE single food for thier entire life…thats not what mother nature intended for them…sorry for mini rant.

  10. Peter

    November 17, 2012 at 7:22 am

    Yes, that is a “difference” worth noting.

    My cat was poisoned by a Wellness canned food. There was more than one point where I thought he had died. I had expected the company to step up and help pay the bill. They would not acknowledge accountability, despite veterinary records indicating insult to his liver, clearly caused by the food (he had nothing other than the Wellness canned food… no treats, human food, etc.). Wellness turned what could have been a good story of a business stepping up into a story of conceit and abandonment of the consumer.

  11. Carol

    November 17, 2012 at 3:01 pm

    Has Mulligan Stew sent their info to TAPF for the PLEDGE? If not, I wonder why? I would love to try Stew but I wont until I see their pledge here. I contacted them a few times with questions and never got a response.

    • joan

      November 18, 2012 at 2:12 pm

      I email them to see if they had a cat food line. They responded almost immediately. They used to, but don’t anymore.

      They said, “The interesting thing about our can recipes is that our dog canned recipe line is the exact same product as the cat canned recipes were”.

      Very nice people. Try emailing again.

  12. Laurie Matson

    December 7, 2012 at 12:00 am

    Where can I get Mulligans canned dog food? I live in Minnesota and have never heard of it, but would like to try it!! 🙂

    • Shirley

      December 7, 2012 at 7:34 pm

      Laurie, you can get it through Amazon, or you can get it directly from Mulligan Stew, either by joining the Stew Club or by calling them. (website http://www.mulliganstewpetfood.com Hope it’s okay to say so.) 🙂

Leave a Reply

Your email address will not be published. Required fields are marked *

Learn More

Human Grade & Feed Grade
Do you know what the differences are between Feed Grade and Human Grade pet food? Click Here.

 

The Regulations
Pet Food is regulated by federal and state authorities. Unfortunately, authorities ignore many safety laws. Click Here to learn more about the failures of the U.S. pet food regulatory system.

 

The Many Styles of Pet Food
An overview of the categories, styles, legal requirements and recall data of commercial pet food in the U.S. Click Here.

 

The Ingredients
Did you know that all pet food ingredients have a separate definition than the same ingredient in human food? Click Here.

Click Here for definitions of animal protein ingredients.

Click Here to calculate carbohydrate percentage in your pet’s food.

 

Sick Pet Caused by a Pet Food?

If your pet has become sick or has died you believe is linked to a pet food, it is important to report the issue to FDA and your State Department of Agriculture.

Save all pet food – do not return it for a refund.

If your pet required veterinary care, ask your veterinarian to report to FDA.

Click Here for FDA and State contacts.

The List

The Treat List

Special Pages to Visit

Subscribe to our Newsletter
Click Here

Pet Food Recall History (2007 to present)
Click Here

Find Healthy Pet Foods Stores
Click Here

About TruthaboutPetFood.com
Click Here

Friends of TruthaboutPetFood.com
Click Here

You May Also Like

Pet Food News

One simple question sent to 50+ different Pet Food Companies. "What is the country of origin of ingredients in your pet foods? All ingredients."...

Pet Food News

Grade and quality of ingredients, country of origin of ingredients, preservatives; the list goes on and on of information pet owners must consider when...