Natura Pet Expands Voluntary Recall of Dry Pet Foods Due to Possible Health Risk

I don’t know which dog/cat food is best but someone Susan Thixton rates highly is Dr. Gary Pusillo whom I met and listened to several times during my career involving animal nutrition. He is a fearless defender of pet and animal food excellence and has no problem whatsoever about attacking a company that manufactures and distributes crappy or reckless products. He has gone after a number of the larger pet food companies and now makes his own products based on his years of practical and laboratory experience. I would recommend you look at his work on mycotoxins and pathogens in animal feeds and make your own judgement as to his character and his product’s worthiness(provided you have access to his products).

Get an attorney. Somebody is taking advantage of you and your circumstances! And it could be the P&G Vet, your Vet and the Company’s Rep.
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The question is – what was actually written on patient’s record, the one that were sent over to the P&G Vet? Meaning was your Vet willing to stand behind his comments to you, in writing, by “blaming” P&G for producing a pet food that “harmed” your pet? (I personally believe you and what happened.) The problem is, when Professionals (such as Vets) don’t want to put themselves into the position of “blaming” a very large and powerful organization for damaging someone else’s property (and unfotunately that is how your pet is legally classified).
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If he actually said the pet food made the cat sick “because” of Samonella in it, then you have a document that an attorney can begin with. But, if he only said the cat got sick and it “may” be from Samonella, then that means the food or other causes “could” have happened. This is a lot weaker kind of statement.
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without the ability to prove anything, it still boils down to this Vet’s “opinion”. And that is what P&G’s Vet is well aware of, and why they are weasling out of paying the total amount that you are due. The only thing you can continue to do, is to be a pain in their sides. Both the Vet and P&G. Don’t let up on your Vet having to make it perfectly clear that it was the pet food that made your cat sick. Insist on talking to other parties in P8G Company. Work your way up to the CEO’s office. (Yes, there always an “Executive Complaint” Department in these huge organizations.) Eventually you’ll make your way into their Legal Department as well. And they will determine how to best send you on your way. Keep a record of all conversations, dates, who said what, what each person said about the other person in turn, that your cat was perfectly healthy before, what the Lab Reports said, and the Blood work, etc..
.Track all these detours to PROVE they are giving you the complete run-around. Yes, I know this is a heartbreaking task when you are so distraught about the health of your cat, and the care which is taking up all you time. But these accountable parties need to make things right for you. ALL of your expenses, everything that this emotional disaster has caused you! Is the company “compelled” to pay you, probably not. But do they owe you good customer service and the benefit of the doubt, absolutely! Why else would you be complaining if it wasn’t for the pet food causing the problem??
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I worked in a formal “Customer Service” department for 10 years and I know that the people who never let up on their complaints were ultimately compensated, as long as it was legally feasible for our company to handle. They always figured that the time and labor to deal with these persistent people was never worth the ultimate cost. They also didn’t want bad word of mounth. P&G will be willing to settle, and if you get an attorney involved – that’ll put a little muscle into your determination not to give up – and furthermore, that you are willing to throw some money behind your intention to make this right! That you are one of those people intending to make a point, not just rip them off financially!! Do it for the love of your cat! Best of luck, and please post your progress. Maybe others can benefit?

Dear Interested Pet Owner, I trust my vet implicitly. He is very upset with P&G and how they are not only treating me and Angel, but how they are treating him. He is a very serious vet and doesn’t deal with nonsense. He would never say or report anything if he wasn’t 100% positive. Even something like saying EVO was the cause of Angel’s distress. When I first brought my cat to him I didn’t know the food was poisoned, the cat was dying, not eating or drinking and was wasting away. He was examined for other things, like cancer, failing kidneys, a blockage, etc. not for Salmonella. I was feeding or trying to feed him the EVO and it was only making him sicker. Lucky he stopped eating it. When I got the recall notice it was too late to do a fecal exam because too much time had passed. Because Angel was in so much physical distress and not eating the vet put him on prednisone to stimulate his thirst and appetite and to try to alleviate his inflammation. So EVO’s Dr. Cook said that I could not prove that Angel was sickened by their poison and because of this he is being verbally abusive to me and threatening to close the case, etc. so finally he was NICE ENOUGH to offer to pay for my first visit to the vet only! I don’t even know if my cat will ever be the same. It has been 6 weeks and he has only gained 3 ounces back. Still can barely walk he is so weak and listless. It really is heartbreaking to see a helpless little thing like that suffering and not know what to do to help : (
I am going to have my lawyer deal with this from now on because they obviously think they can push me around because I am a woman and elderly. All I wanted was for them to pay my expenses for something they caused.
This is corporate greed at it’s finest!!!