Response from Consumer Reports
The following is the response I received from Consumer Reports regarding my email complaint of their advice to pet food consumers. And the questions I sent back.
In my original email to Consumer Reports, I provided them with a wealth of evidence. (Click Here to read the email) This is how CR responded to my letter/email…
Dear Ms. Susan Thixton:
Thank you for writing us regarding our August 2011 report, “Tame your pet costs.”
We appreciate and understand your feedback concerning our pet food advice. Please know that we value the knowledge and experience consumers like you share with us. For that reason, your e-mail has been shared with Mr. McKean and other Consumer Reports’ staff members.
Our pet food buying advice is grounded in pricing and nutrition, specifically on nutritional standards set by the Association of American Feed Control Officials. As we note, pet foods meeting the AAFCO’s minimum standards should be “adequate for the vast majority of healthy pets.” Of course, individual pet owners are the final authority on the food their pets eat, and will make decisions based on multiple factors, including their pets’ needs.
Thank you again for taking the time to write. Consumer Reports is committed to making your experiences positive and informative.
Customer Relations Representative
And this is what I followed up to CR – Patrick Burns Customer Relations Representative…
You state “our pet food buying advice is grounded in pricing and nutrition, specifically on nutrition standards set by the Association of American Feed Control Officials.” I have to ask, does CR even have a copy of the AAFCO Official Publication? If not, how can you advise pet parents on ‘standards’ you have not read or do not understand? Has CR even read the FDA Compliance polices related to all animal food?
I don’t mean to be harsh, yet I am very frustrated with your original advise to pet parents and your response to me. I would like a response to above questions.
Yes, I will post their response should I hear from them.
Wishing you and your pet(s) the best,
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