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Lots of Consumer Complaints, Unknown if there is a Problem with TOTW

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  1. Hannie

    Thanks for posting this heads up. I know I can always count on you………Hannah says “woof”……

  2. Sam12587

    I used that brand for probably over a decade. Then suddenly one day I opened a new bag & the dog wouldn’t touch it. It sat there all day long into the next morning.
    Took it back to the pet parlor it came from thinking it was a bad bag & they exchanged. After doing this with three bags, different flavors and starting to notice my food allergy cat having issues with the new bag of cat food ( she’ll eat anything even if it makes her sick.
    I went asking detailed questions cause this made no sense to suddenly happen, the pet parlor owner told me ToTW had been bought out & she’d noticed quality diminished with recent recipe changes 🙁 Took over a year to find another brand my allergic cat didn’t react to.

  3. Pacific Sun

    If you suspect the food is to blame (including any brand for that matter) SAVE exactly what the pet has been eating!! But also SAVE the unopened cans! If it’s kibble … always save the bag itself, even if you pour the contents into a container (which you shouldn’t). If you’re trying to get a refund, do NOT return ALL the PF to the manufacturer or the store! They want the evidence to disappear! But if you have a decent Retailer, and a receipt, you should get a refund no matter what! If not, you can release a token amount. If the food needs to be tested, consult with Susan as to the best recourse. She is an expert!

    And finally, no pet should ever be having loose stools and throwing up from it’s diet. If so, (even if it’s not the brand in question right now) you still need to switch to a compatible diet! There are dozens of possibilities in PF. The ingredients on the label have 6 months in which to be changed. Curing a pet’s chronic IBS or an inflamed stomach (or triggering pancreatitis) is going to be a LOT more expensive at the Vet, than the cost of the food! (Trust me, I know this for a fact).

  4. Jan

    I just found out that TOTW is produced by Diamond Pet Foods. Unless that has changed. Susan, I am so grateful for all you do. God bless you.

    1. Jan

      I apologize. I miss the Diamond mention above. Arrgh.

      1. Ms. B Dawson

        Diamond co-packes many brands of food but TOTW is their own brand.

        1. Pacific Sun

          Who makes a Taste of the Wild dog food?

          “Made by Diamond Pet Foods, Inc., owned by Schell and Kampeter, Inc., Taste of the Wild is a family owned, privately held business. As a relatively new brand of dog food made only since 2007, Taste of the Wild was created to meet the market’s growing demand for a natural, grain-free dog food.”

          https://diamondpetcompany.com/#home

  5. Denise

    Diamond pet foods has been recalled so many times. I refuse to feed my pet any brand this company makes, I have too many animals to feed and can’t afford trips to the vet because of a pet food I purchased. There are many cheaper and better quality pet food that haven’t been recalled ever…

    1. Hannie

      I didn’t want to say that publicly so I thank you for posting that. I totally agree which is why I try to find out where a food is made before I ever feed it to my dog…….

  6. Paula

    Diamond Foods, ’nuff said. Sad that TOTW did not shift production to their own facility. I thought they planned to do so — I think they may have for one “flavor” but stupidly not for the rest. I used to buy their product and liked their ingredients before I learned about co-packers, the product was recalled, etc….. At this point the only co-packed product I buy is AnnaMaet. They answered my interrogation and follow-up questions in great detail and I was satisfied.

    Yes dogs do get digestive upset. Many resolve very quickly. If that doesn’t happen, could be something else; could be the food…. Very important to find out. If multiple folks report a problem with the same food in a short timeframe suggests a food issue.

    I feed 8 foods at any point in time – 4 kibble and 4 freeze dried or dehdyrated – 50% kibble and 50% “raw”. This way no one food constitutes more than 1/8 of their diet. Maybe I am crazy but this way if there is something “wrong” with one of the foods the effects are likely to be limited. Human foods have all sorts of issues but humans typically don’t get critically from a food issue but dogs often do since we don’t eat the same thing meal after meal and many of our dogs do.

    1. Regina

      I also feed my pets a mixture of foods. It is just not feasible for me to make all of my pets’ foods, so I do the best I can by finding the best pre-made foods, and giving them variety means that I don’t have to ever “transition” if the store doesn’t have the one flavor that my pets would usually get. In the wild, they would get variety, why wouldn’t I give them variety also!?

      I’m always on the lookout for a bargain, and sometimes I get lucky and get a really good deal on a product I don’t always get, so I just add that into the mix. One time a store was selling a big bag of Sold Gold for a ridiculously low price (packaging was changing) and I snatched that up. Luckily, my pets don’t have any allergies to anything I’m feeding them,

      I have a large air-tight container that holds all of the bags I am currently using, because it’s not good to mix them prior to putting them out for my babies, and plus, I don’t have to keep washing the container!

  7. Deb Binder

    I am hoping that there is no problem with TOTW. I feed my 4 dogs the Pacific Stream ‘flavor’ I would love to know if a certain flavor is responsible for the illness. My dogs have been fine, the youngest 3 years, the eldest 10 years. Prayers that they stay healthy…..

  8. Peter

    I would confirm this… my cats suddenly refused to eat a couple of different types, including those made both by Diamond and Evanger’s (before I understood the curved Evanger’s demarcation). Both are enthusiastic eaters: when I get a complete “refusal,” I know the food is “off” in some way. Frankly, there are so many problems with co-packing it barely makes sense to complain, especially to the manufacturer. I’ve done so, to more than one, and the consumer ordinarily gets nothing, except excuses. Manufacturers will even readily acknowledge (and shrug off) common issues as “end of run” problems, that they expect you will just tolerate (and, for example, that you’ll accept a can nearly full of “water,” or, cross-contaminated with different ingredients). Manufacturers will also generally want to confine to phone conversations, that is, not writing.

    At this stage, I do not trust TOTW and won’t buy it any longer, regardless of the specific co-packer (I’m not certain which has been selected to stand in for the Evanger’s-made types).

  9. Debbie Perkins

    Sounds like a little too much protesting (and too many excuses) on Diamond’s part to me. They jumped right on the offensive, it’s the fault of everything else but their food. Hmmm.

  10. Marcy

    I’ve been feeding my dogs TOWT for some time now. They have never had any negative reactions to the food. But after reading this article and the comments I’m not willing to play Russian roulette with my dogs’ well being. I have Susan’s list of trusted pet foods but not a big enough budget. I know kibble isn’t ideal but if readers could offer some good alternatives to TOTW I would be grateful.

    1. Pacific Sun

      How many dogs, and how much does each one weight?

      1. Marcy

        4 dogs. Weight range 13-24#.

        1. Pacific Sun

          You have 4 dogs (20 lbs. avg.) @ at about 4 cups of dry a day, if augmented with whole food.

          On the 2017 List you have, count down to the 16th entry for a basic kibble option. You can rotate that one along with a more affordable brand. An Independent Pet Supply store usually offers more trustworthy sources (at least mine does). They also have a frequent buyers program.

          But I stay away from any formula that includes peas, legumes, etc.. Susan had an article once about peas and I’ll find it, if you’re interested. I like Sweet Potato as a binder, and not grain, because of storage issues. I can add other things, like a probiotic myself (Kifir) or cottage cheese for flavor, and add hard boiled eggs and cooked (extremely lean) ground turkey, beef, or baked boneless chicken thighs. There is good value from Costco.

          I never feed canned PF, because of how much each can costs. Up to $3+ apiece! Would rather put the money into whole foods. Canned food is just gross and dogs I board refuse to eat it when offered my whole food alternatives!

          While raw can be expensive all of the time, I would rotate it in like, once or twice a week. It offers bio-availability (enzymes) to help dogs be able to continue digesting any food. You can also add a natural goat milk (like Answers) occasionally for additional nutrition. Just don’t mix kibble and raw on the same day. because of different rates of digestion.

          Besides what Susan recommends, I like Fromms Duck & Sweet Potato, and Vital Essentials Raw. Orijen is just so overpriced and way too rich for my dogs (because there’s no binder). For that much money, I just buy the fresh protein and whole food. For juice (a liquid over the kibble) I use Progressive Low Sodium Chicken Broth, probably the only one without onion flavoring. By the time those warmed over flavors are all mixing, dogs can not resist! http://www.foodfacts.com/ci/nutritionfacts/soups/progresso-chicken-broth-32-fl-oz/46548

          Let me know if there are more questions!

          1. Denise

            Thanks for the info.

          2. choclabgal

            What is your opinion of Brother’s Complete Lamb & Egg allergy? Small company out of Florida…Dog food advisor’s gives it 5 stars. Thank you

    2. Megan

      Fromm Family Foods is a great alternative! Fromm 4-Star line has grain-in and Grain free recipes. Acana and Orijen are also great kibbles. Hollywood Feed (and their online store) sells Fromm, Orijen and Acana! AllProvide raw and Stella & Chewy’s freeze dried are both great too!

  11. tberica@yahoo.com

    Thank you Susan! I heard about the health issues and people feeling TOTW may be to blame. I don’t put a ton of stock in rumors until I get the facts from you, in spite of my own bad experience with TOTW making my cats sick during a 2012 recall that resulted in a class action settlement with consumers. Please keep us updated as I’m sure more information will come out about this

  12. Regina

    The website consumeraffairs.com is just a site where people can type in whatever “complaints” they want to. I don’t put much stock in anything I see on that site, because I spent some time reading a lot of comments that had been posted, and some of the stories were obviously false. Someone would complain about a certain brand’s certain product – and that product didn’t even exist. Plus, some of the stories were obviously false, given the time-line in their stories. And, on top of THAT, some brands actually have a relationship with the site, and are able to “work with consumers” to clear up problems, so their reviews will be improved.

    And soooo many false claims are circulated via Facebook that I don’t put much stock in them until I can verify the information from a reputable third party.

    And just recently I was talking to someone who was sent a link about a “big class action suit” against a certain food, and took that to mean that there was in fact a problem with that food. It turns out, there’s a website that just lists all of the class action suits that have been filed, whether there is merit to them or not.

    That being said, I am in no way sticking up for TOTW, but from what I have seen of “complaints” about food making a dog sick, some people are not good about realizing the need for transitioning slowly from one food to the next, or knowing whether they NEED a high-protein diet or not.

    There is so much misinformation spread through social media, and some people don’t bother to even try to verify something before passing it along.

    Susan’s advice to report problems to the proper authorities is very important. “Venting” on a website will not resolve anything. It might make you feel better temporarily, but if every “complaint” is forwarded to the FDA and State Departments of Agriculture, they can track problems, and hopefully look into them, with documentation and facts, not just anecdotes.

    1. Pacific Sun

      Some dogs will eat anything (mine do) but others have an instinct for variety! Nature’s way of insuring a full range of nutrients. Rotation is good. Keeping mind to incorporate fully bio-available food as well (like raw). Otherwise a pet can lose its ability to adequately process dry food. Mixing brands in a single dish makes it harder to identify or control specific reactions. Stores put food on “sale” for a reason. And it’s never to take a loss. Sometimes to attract consumer attention. But they’re likely passing along a discount the distributor provided, because it’s nearing end of shelf life, the recipe is changing, or packaging. Remember, ingredient labels have 6 months to change. Otherwise the formula has been subjected to some other “issue” and the manufacturer is trying to clear the inventory.

      Consumer Affairs (because it’s so easily accessible) can be confused with “reporting” a product to an official agency (FDA, State Agriculture departments). While there’ve been problems with manufacturers taking advantage of the site for the purposes of slamming the competition, it can also be an indicator of a problem on the rise! Because people seek out the internet to research, and then complain, about common problems. The issue with CA has been allowing certain manufacturers (it’s said, for a price) to offer a rebuttal. But not all pay or choose to do so. Keep in mind (and obviously speaking) not all PF issues rise to the deadly level of “pentobarbital” cases. There is a LOT that can happen in between. So trending consumer comments can be a possible indicator, and shouldn’t discourage more investigation or caution among consumers. There are hundreds of products on the market from which to choose. And my hunch is, to skip any with attached controversial issues, to err on the side of caution.

      Look for brands with no recall history. Truly family run, and fully accountable. Better yet look at Susan’s 2017 List for well vetted products, control over sourcing, and excellent transparency. At worst, no company should be waiting to defend itself on Consumer Affairs, but should meet a controversy head-on with facts and proven assurances. Customer Service and proactive out reach suggests a company need not feel defensive.

  13. Pacific Sun

    A lot of people who make comments here, looking for good PF alternatives, might be interested. We had a speaker the other evening at the Independent Pet Supply store. They introduced us to Mary’s Pet Food (poultry raw PF products). Mary’s claim to fame is in being local to us (Fresno), offering completely organic chicken, which is fed organic, non-GMO, gluten-free, and humanely raised. (In California, there are regulations). The chicken is also air-chilled, not bathed in water for a cleanse so you’re not paying for added water in the product. It’s HPP processed, and they are obsessed with testing. Because the company sells their products (for human consumption) to retail and restaurants. Because they had such a good reputation with clients, they were asked to offer a PF. And have been doing so for several years. I was shocked to find out that their size bag, comparable to other brands (I use) which don’t have as many of the added values, costs the same. (My hunch is, that won’t last much longer as more of the public discovers the product!) And our Pet Supply store is going to be adding yet more freezers to accommodate their inventory. Our PS store (of which I am only a customer) offers one of the largest selections of raw PF options (as well as traditional) in this region, possibly the State. If you’d like more information let me know.

    No, I do not sell anything, nor receive compensation for endorsements. Or profit in any other way.

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