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Royal Canin Dog/Cat Heating and Cooling Mats Recall

“This recall involves Royal Canin branded heating/cooling mats for dogs and cats. The mats consist of a plastic sheet made of nine gel pockets and an outer, removable red fabric cover with the Royal Canin logo on one corner.”

"This recall involves Royal Canin branded heating/cooling mats for dogs and cats. The mats consist of a plastic sheet made of nine gel pockets and an outer, removable red fabric cover with the Royal Canin logo on one corner."

“This recall involves Royal Canin branded heating/cooling mats for dogs and cats. The mats consist of a plastic sheet made of nine gel pockets and an outer, removable red fabric cover with the Royal Canin logo on one corner.”

From HealthyCanadians.gc.ca 
Starting date:  May 22, 2013
Posting date:  May 22, 2013
Type of communication:  Consumer Product Recall
Subcategory:  Miscellaneous
Source of recall:  Health Canada
Issue:  Product Safety
Audience:  General Public
Identification number:  RA-29281

Affected products
Dog and cat heating and cooling mats

Product description
This recall involves Royal Canin branded heating/cooling mats for dogs and cats. The mats consist of a plastic sheet made of nine gel pockets and an outer, removable red fabric cover with the Royal Canin logo on one corner.

Hazard identified
Royal Canin has determined that the mats contain diethylene glycol. This potentially dangerous chemical can be released from the mat if it is damaged and can cause illness to both pets and children if ingested.

Neither Health Canada nor Royal Canin Canada has received any reports of incidents or injuries to consumers related to the use of these mats in Canada.

Number sold
Approximately 465 of the recalled mats were distributed in Canada as promotional items at dog and cat shows. They were also made available to members of the Royal Canin Elite Breeders Club via the firm’s website.
Time period sold
The recalled mats were distributed from January 27, 2011 to April 1, 2013.

Place of origin
Manufactured in China.

Companies
Distributor
Pearlink International
Grange Rouge – Les Plots
FRANCE

Importer
Royal Canin Canada
Guelph
Ontario
CANADA

What you should do
Consumers should stop using the recalled mats immediately and return them to Royal Canin free of charge. Consumers will not receive a replacement mat, since this was a promotional item, however, any member of the Royal Canin Elite Breeder Club who redeemed points to purchase the mat online will have their points reimbursed upon return of the mat.

For more information, consumers may contact Royal Canin Customer Care by telephone at 1-800-527-2673, by email or through Facebook.

 

It is not known if this recalled product is available outside Canada.  If you have this product, please contact Royal Canin for more information.

3 Comments

3 Comments

  1. Tim Carney

    May 23, 2013 at 3:44 pm

    Made in China…….Yeah!
    I wonder what those people feed the dogs they butcher and eat?

  2. ellie

    May 23, 2013 at 8:43 pm

    Guess it’s time for the “Elite breeders” to take a look at the food they are feeding their dogs. If the company does not take enough time to look at the safety of the non food items they sell I sure would not trust them to feed my pet.
    Made in China. Surprise.

  3. ESKIMODAD

    May 24, 2013 at 10:02 am

    Thank you, for that post Ms. Thixton,

    I was going to purchase one for my Eskie’s arthtris.

    I won’t chance it and I’ll look for different one for him and “READ EVERYTHING” that it’s made of.

    I have two memory foam pillows he uses one on the floor beside his bed and one on my bed for when he hops onto the bed with me..

    EskiDad

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