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Dia-Ionx and Arthro-iONX Pet Supplement Recall

Arthro-iONX – Joint & Mobility Pain Formula and DIA-IONX – Blood Sugar Imbalance are being recalled due to “foul smell” and “bacterial contamination”.

Arthro-iONX – Joint & Mobility Pain Formula and DIA-IONX – Blood Sugar Imbalance are being recalled due to “foul smell” and “bacterial contamination”.

9/20/2017

VETiONX
4635 40th St SE
Grand Rapids, MI 49512

Dear Customer:

This is to inform you of a product recall involving:

DIA-IONX – Blood Sugar Imbalance
4 Fluid Ounce Bottle
UPC: 891129002675
Lot# 022017F
Exp: 7/19

This recall has been initiated due to bacterial contamination and foul smell in some bottles. We have not received any health complaints; however, use of this product is not recommended.

We began shipping this product on 7/26/2017.

Immediately examine your product and determine if your product is subject to recall. If you have further distributed this product to your customers, please identify your customers and notify them at once of this product recall. Please include a copy of this letter with your customer notification. If you still have any impacted products subject to recall, you may either: 1) return them to our facility or 2) destroy them by pouring down the drain and discarding empty bottles in the trash.

Please acknowledge your completion of one of these two actions as soon as possible by either calling us at 1-866-977-0888 or emailing us at customerservice@vetionx.com and placing “Dia-Ionx Recall” in the email subject line.

If you have any questions, please contact customer service:
Email: customerservice@vetionx.com
Phone: 1-866-977-0888.

This recall is being made with the knowledge of the Food and Drug Administration.

Sincerely,

VETiONX Compliance Team

 

9/20/2017

VETiONX
4635 40th St SE
Grand Rapids, MI 49512

Dear Customer:

This is to inform you of a product recall involving:

Arthro-iONX – Joint & Mobility Pain Formula
4 Fluid Ounce Bottle
UPC: 891129002514
Lot# 040717A
Exp: 12/19

This recall has been initiated due to bacterial contamination and foul smell in some bottles. We have not received any health complaints; however, use of this product is not recommended.

We began shipping this product on 7/26/2017.

Immediately examine your product and determine if your product is subject to recall. If you have further distributed this product to your customers, please identify your customers and notify them at once of this product recall. Please include a copy of this letter with your customer notification. If you still have any impacted products subject to recall, you may either: 1) return them to our facility or 2) destroy them by pouring down the drain and discarding empty bottles in the trash.

Please acknowledge your completion of one of these two actions as soon as possible by either calling us at 1-866-977-0888 or emailing us at customerservice@vetionx.com and placing “Arthro-Ionx Recall” in the email subject line.

If you have any questions, please contact customer service:
Email: customerservice@vetionx.com
Phone: 1-866-977-0888.

This recall is being made with the knowledge of the Food and Drug Administration.

Sincerely,

VETiONX Compliance Team

 

3 Comments

3 Comments

  1. kawthar ismail

    September 22, 2017 at 8:10 pm

    Its wonderful how you are so on top of these recalls. So appreciated thank you.

    • Susan Thixton

      September 22, 2017 at 8:13 pm

      I have help from many others. Very blessed to get this information so quickly.

  2. Julie

    January 8, 2018 at 6:47 pm

    Got a mail notification from Vetionx- after my cat consumed almost 7 bottles of the recalled lot of Arthro-ionx! Not urgent enough or fast enough and to top it off they only thing they refunded me for knowing that all eight bottles had been contaminated was the five she had not used yet- only “unopened bottles” Believing this was helping her and putting it in food I never thought to smell the bottle. One had very little smell, the other five had a nail polish ordor. I was told there was not supposed to be a smell to it at all and that it would be a while before I got reimbursed because they had to take care of so many recalls. Still don’t know if I got it I will have to check. In the meantime I found NHV natural products, also vet recommended with far fewer ingredients! I got Okd Timers and their Turmeric for severe arthritis (given twice a day at therapeutic doses) and within two months of their Tripsy for kidneys, my cats kidney values back up to the normal range.!

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